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About me

Ömer Gök

Ömer Gök

IT Service & Support Engineer (2nd level) · transport logistics

Download CV (PDF)

I'm Ömer. In my day job I keep business-critical logistics software running — ERP, WMS and TMS systems — doing deep technical fault analysis, root-cause work, and building automated monitoring so problems get caught before they hurt operations. I'm also finishing a B.Sc. in Business Information Systems.

What really pulls me in, though, is the low level: reverse engineering, exploit development, and understanding how systems actually work under the hood. I'm teaching myself in the open, and this site is where I document it — lab setups, write-ups, and notes on things I've actually built or broken.

Experience

IT Service & Support Engineer (2nd Level) Transport Logistics Current
  • Operate, analyse and optimise productive ERP, WMS and TMS systems in transport logistics
  • Technical fault analysis across logs, SQL queries, XML data and interfaces
  • Root-cause analysis and coordination with 3rd level support, development and external partners
  • Support rollouts, deployments and change requests, including test and validation
  • Build and maintain automated monitoring and reporting solutions for process and error analysis
  • Handle incidents, problems and service requests following ITIL
  • Monitor systems, data flows and interfaces to keep business-critical operations stable
  • Write technical documentation and knowledge articles in Confluence
IT Business Engineer Logistics Software Short-term

A focused stint in a business-analysis role; I stepped back to prioritise finishing my B.Sc.

  • Analyse and structure business requirements for a logistics application
  • Align with business units, stakeholders and technical teams
  • Write user stories, acceptance criteria and investigation tickets
  • Analyse logistics processes and data dependencies (orders, delivery status, tour planning)
  • Accompany the software development process from concept through testing to acceptance
  • Document and track requirements and decisions in Jira and Confluence
Controller Finance & Controlling Earlier
  • Build automated reporting and analysis processes
  • Data modelling and quality assurance of ERP data and KPIs
  • Develop ad-hoc analyses for process and assortment optimisation
  • Support forecasts, dashboards and management reports
  • Act as the interface between Finance, Purchasing and Sales
  • Tools & methods: Excel (PowerQuery, PowerPivot, Pivot), ERP systems, first SQL queries, data visualisation (PowerPoint / storytelling)
Project & Quality Management Earlier experience Background
  • Project coordination and quality assurance across cross-functional processes

Skills & toolbox

Operations & logistics systems
ERPWMSTMSSQLXMLInterfaces / APIsMonitoringITILExcel (PowerQuery / PowerPivot)
Security & reverse engineering
Linuxradare2GhidragdbPythonBinary analysisCTFs
Ways of working
JiraConfluenceRoot-cause analysisRequirementsTesting & validationDocumentation

Currently learning

Self-directed, hands-on — no certificates, just the work:

Reverse engineeringExploit developmentLinux internalsBinary exploitationCTF challenges

Contact

Always happy to talk about technology, security, or collaboration: